Managing disputed card transactions is a lot faster and easier with our Chargeback Software package. Now we have added a new feature for even more convenience…

Processing chargebacks involves several document transfers between parties: correspondence, transaction receipts, and more. And, the content of these incoming documents has an important impact on the workflow of the disputes. Content is hard to interpret and manual intervention is required to identify the nature and ensure proper routing of the document.

Our brand new CBK V3 Document Management Module fully automates your document flows.

• Correspondence generation based on templates:

• CBK internal Letter Generation System or integration with external mail merge tool

• Multiple output options: e-versions, hard copy, e-mail or fax

• Automatic sending of reminder correspondence

• Easy linking of documentation to dispute cases:

• CBK Document Repository or interaction with external document repository

• Simple document tracking, incoming document routing using barcode technology:

• Automatic linking of incoming documents (scans or faxes) to relevant dispute claim

• Uniquely identify an incoming document as a response to a specific request.

• Avoid time-consuming printing and scanning operations with the new MasterCom and VROL integration:

• Automate tracking/submission of incoming/outgoing fulfillment or support documentation

Our CBK chargeback solution is based on 18 years of experience and endorsed by major banks, payment processors and service centers in 17 countries.

More information on our Chargeback Solution

Contact us for more information!